- Context includes: context for us and contexts of use.
- Ver plank identifies 8 steps of the process of interactive design: invention (includes error), idea, metaphor, scenario (design), task (engineer), model and representation.
- Sketches are important because they help us understand, define and frame the problem.
- Flow charts help show missing information, the most appropriate next steps, potential directions and help identify what goal has to be achieved to how to solve the problem.
- There are different techniques to gather information including: precedent research (existing products), testing prototypes and asking people/questionnaires/polls.
- Retrieving the same piece of information in different situations is where designers come in. They have to identify situations which a user may use the interactive and how it would be best for them to access it e.g. will they use it on their phone, laptop, tablet, etc.
- Questions that must be asked: Who will be using the device? How long will the interface be used? Will the person be able to focus on their task?